Aricent is hiring for Position Associate Network Engineer for candidates from B.E /B.Tech /M.E/M.Tech /MCA as Freshers in Gurgaon.
Name of the Company: Aricent
Website of the Company: www.aricent.com
Industry Type: IT/Software
Details of the Company:
Aricent is a pure-play product engineering provider and software company. It develops application, provides technology services, and works with networking, telecom, software, semiconductor, internet, and industrial businesses.Aricent is headquartered in Redwood metropolis, California, with operations in 9 countries global;traders are KKR & Co. L.P. And Sequoia Capital.[4] The organization claims to rent 7,800 consultants, designers, and engineers at over 10 locations worldwide.
Position: Associate Network Engineer
Joining Location: Gurgaon
Qualification: B.Tech/B.E/M.E/M.Tech/MCA
Requirements:
- B.Tech/B.E/M.E/M.Tech/MCA
- Excellent communication Skill.
- Prior troubleshooting experience
- Willing to work in 24*7 Support (Including Night Shifts)
- Prior experience of Voice based technical support
- Excellent communication(written & verbal) skills
Mandatory Skills (any of them):
- Voice Domain
- Cisco Call Manager
- Cisco Unified Unity Connection
- Cisco Call Manager Express & Cisco Unity express
- Cisco Unity
- Cisco Unified Contact Centre Express
- Cisco IP Phones and Unified Clients
- Cisco Voice Gateways, Gatekeepers,
- Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
- Signalling Protocols MGCP, H323, Skinny, SIP
- Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
Preference Skill:
- Any CISCO Certification
Job Description (JD):
- Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
- Achieve all the defined metrics & SLA
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
- Proactive involvement of Technical Leads / Management in resolving critical issues
- Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
- Mentoring of New Hires
Apply to this Job: Here
